Privacy Policy
Who We Are
Our website address is: https://Havenfloors.com.au.
Haven Floors is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
Personal Information refers to any data that identifies an individual. We may collect the following information:
- Name
- Email address
- Phone number
- Delivery address
- Business details (if applicable)
- IP address and browser metadata
- Uploaded files or images
- Website usage and cookie data
How We Collect Your Information
We collect personal information in the following ways:
- When you contact us via our website
- When you request a quote or make a booking
- When you subscribe to our mailing list
- When you leave a comment or review
- Through cookies or analytics tools
- From third-party sources or social platforms
Why We Collect Personal Information
Your information is collected for:
- Providing flooring services and quotations
- Processing orders and arranging delivery
- Managing customer relationships
- Marketing and promotional purposes
- Improving our website and user experience
- Legal, safety, and administrative obligations
You can unsubscribe from our marketing communications at any time by contacting us or clicking the “unsubscribe” link in our emails.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Cookies may store:
- Your name and email if you comment on the site
- Login preferences
- Analytics or traffic data
- Display settings
You may disable cookies through your browser, but some features of the website may not function properly.
Embedded Content and Third Parties
Articles or sections of this site may include embedded content (e.g. YouTube videos, maps, etc.) from other websites. These external sites may collect data, use cookies, and track your interactions independently.
Disclosure of Personal Information
Your personal information may be disclosed in the following cases:
- With your consent
- To contractors, partners, or service providers (e.g. delivery services, IT support)
- Where required by law or legal obligation
We take reasonable steps to ensure all third parties handle your data securely and in compliance with this policy.
Data Security and Retention
Your personal data is stored securely to prevent misuse, loss, or unauthorized access. We retain information:
- For as long as necessary to provide services or comply with obligations
- In client records for a minimum of 7 years, as required by law
When no longer needed, your data is securely destroyed or anonymized.
Accessing or Correcting Your Information
You can request access to the personal data we hold about you or request corrections if your details are inaccurate, incomplete, or outdated. To do so, please contact us in writing. We may request ID verification for your security.
Your Rights
- You may request a copy of your personal data.
- You may request deletion of your data, unless we are required to retain it for legal or security purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Complaints or Enquiries
If you have questions or concerns about your privacy or our data practices, please contact us:
Haven Floors
📧 Email: Office@Havenfloors.com.au
📞 Phone: 1300 111 111